What Are The Important Questions To Ask Your Cooling Contractor
There are important questions you should ask your AC company before deciding to hire them to install your new AC unit. One of these questions is: “What are your warranties on AC units and are there any exceptions?”. Often, companies will not specify how long a warranty lasts for a particular unit and just assume that the customer won’t ask. Also, it is important to know if there are conditions or exceptions for warranties that might affect which unit you choose or whether or not the company is trustworthy.
Another important question to ask is whether or not they provide 24/7 emergency services if your unit breaks or needs maintenance. It’s always good to know that there will be someone available if and when your AC unit breaks, even if it’s in the middle of the night on a weekend. This is also important because you will learn a lot about the company you’re choosing by how much they prioritize customer service.
You should also ask about different installation fees and what you can expect to pay after the job is done. Asking about fees before you set an installation date is important because it makes the company be upfront about fees that might normally go unnoticed until you receive the bill before you are committed to paying them. It’s always good to know what you are paying beforehand, rather than trying to sort that out after the project has been finished.
Always Ask For Feedback Or Reviews
It may seem odd to call past customers of an AC company and ask them what they thought of their service, but it can help you in the long run. When a company is happy to provide you with references, this is usually a good sign that they have many satisfied clients and are not trying to hide anything. You can also check their website and social media pages for reviews and feedback. Clients will also tell you about service times, fees, maintenance, and other important information that you won’t be able to ascertain from a company’s website alone.
Customers who are willing to be a reference for a company are usually ones that have had unique experiences with their customer service and thus can give you the best information about how a company operates.
Know-How Long Are They Are In The HVAC Industry
A company with experience is always going to be the best choice for handling the installation and maintenance of your new AC unit. If they have been in business for a while, it means that they have been able to survive as a company and are good at what they do.
Company’s that have been in business for a while will also have a large customer base that you can reach out to for references, as well as tailored services that come from years of experience in the field. In addition to this, company’s with years of experience have probably expanded their service departments to be prepared if clients need service or repairs to their AC units, meaning you will probably have an easier time if your unit happens to break down or need repairs.